Privacy Policy
1. Introduction
This Privacy Policy explains how Artervia, a brand owned and operated by DOTOU LIMITED, collects, uses, stores, shares, and protects your personal information when you visit https://artervia.com/ or purchase our products.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
When you use our website, we may collect the following personal information:
Order Information
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Full name
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Billing and shipping address
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Email address
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Phone number
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Order details
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Purchase history
Payment Information
Payment information required to process your purchase is handled securely by trusted third-party payment providers such as Shopify Payments, Stripe, PayPal, Klarna, or other payment processors displayed during checkout.
We do not directly store your complete payment card details.
Device & Browsing Information
We may automatically collect certain technical information when you visit our website, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Time spent on the website
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Referring websites or sources
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General browsing and interaction data
Marketing Information
We may collect information relating to:
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Newsletter subscriptions
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Marketing preferences
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SMS marketing subscriptions
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Interactions with promotional emails
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Interactions with advertisements
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Abandoned cart activity
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Responses to marketing campaigns
3. How We Use Your Information
We may use your personal information to:
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Process, confirm, and deliver your orders
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Communicate with you regarding your purchases
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Manage customer service requests
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Process returns and refunds
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Verify and prevent fraudulent or unauthorized transactions
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Improve our products, services, and website
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Personalize your shopping experience
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Send promotional offers, newsletters, and marketing communications where legally permitted or with your consent
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Send abandoned cart reminders where applicable
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Analyze website performance and customer behavior
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Maintain the security of our website
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Comply with legal, accounting, tax, regulatory, and contractual obligations
4. Sharing Your Information
We do not sell or rent your personal information.
However, we may share your personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
These may include:
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Payment providers such as Shopify Payments, Stripe, PayPal, Klarna, and other payment processors
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Shipping, fulfillment, and logistics partners
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Website hosting and cloud service providers
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Shopify and related e-commerce service providers
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Email and SMS marketing providers
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Customer support platforms
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Analytics providers such as Google Analytics
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Advertising and marketing platforms
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Fraud prevention and security providers
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Professional advisers such as accountants, lawyers, and consultants
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Legal, regulatory, governmental, or law enforcement authorities where disclosure is required by law
Our service providers are expected to process personal information securely and only for authorized purposes.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal, tax, accounting, regulatory, and contractual obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Typical retention periods may include:
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Customer account and customer service information: up to 3 years after the last relevant interaction, unless a longer period is legally necessary
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Order, transaction, accounting, and invoicing records: generally 6 to 10 years, depending on applicable legal and tax requirements
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Website analytics, cookies, and related information: according to the applicable cookie or analytics provider settings and applicable law
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Marketing information: until you withdraw your consent, unsubscribe, or the information is no longer reasonably required
We may retain certain information for longer periods where required for legal claims, fraud prevention, regulatory compliance, or dispute resolution.
6. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information against:
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Unauthorized access
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Loss
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Misuse
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Disclosure
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Alteration
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Destruction
Transactions made through our website are protected using appropriate security technologies, including SSL/TLS encryption.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Your Privacy Rights
Depending on your country or region of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
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Access personal information we hold about you
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Correct inaccurate or incomplete information
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Request deletion of certain personal information
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Restrict certain processing activities
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Object to certain uses of your personal information
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Request a portable copy of certain personal information
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Withdraw consent where processing is based on consent
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Opt out of certain marketing communications
Where the UK GDPR, EU GDPR, or other applicable privacy legislation applies, we will process eligible requests in accordance with the relevant legal requirements.
To exercise your privacy rights, please contact us at:
Email: contact@artervia.com
We may need to verify your identity before processing certain requests.
8. Cookies and Similar Technologies
Our website uses cookies, pixels, and similar technologies to:
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Ensure the website functions properly
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Remember your preferences
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Maintain your shopping cart
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Analyze website traffic
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Understand how customers interact with our website
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Improve website performance
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Measure advertising effectiveness
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Deliver personalized or relevant advertising where permitted
You may be able to manage or disable cookies through your browser settings or through any cookie preference tools made available on our website.
Please note that disabling certain essential cookies may affect the functionality of the website.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party services such as:
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Payment providers
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Shipping providers
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Analytics platforms
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Advertising networks
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Social media platforms
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Marketing services
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Customer support services
These third parties may process personal information according to their own privacy policies and legal obligations.
We are not responsible for the privacy practices of independent third-party websites or services.
We encourage you to review their respective privacy policies before providing personal information.
10. International Data Transfers
Because DOTOU LIMITED operates internationally and uses service providers located in different countries, your personal information may be processed or stored outside your country of residence.
Where applicable law requires specific protections for international transfers of personal information, we will take reasonable measures designed to ensure an appropriate level of data protection.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
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Our business practices
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Our website or services
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Technology
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Legal or regulatory requirements
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Third-party services we use
The updated Privacy Policy will become effective when published on https://artervia.com/ unless otherwise required by applicable law.
We encourage you to review this Privacy Policy periodically.
12. SMS Marketing & Notifications
If you choose to subscribe to our SMS marketing program, you may receive recurring automated marketing text messages from Artervia, including promotional offers, product announcements, order-related communications, and abandoned cart reminders.
Your consent to receive SMS marketing is voluntary and is not a condition of purchasing our products.
Collection of Information
When you subscribe through our website, checkout process, forms, pop-ups, or another authorized method, you provide consent to receive SMS communications at the mobile phone number you provide.
Your consent to receive SMS marketing communications is separate from any consent you may provide for email marketing.
Abandoned Cart Notifications
Our website may use cookies, tracking technologies, and shopping activity information to identify when products have been added to a shopping cart but the checkout process has not been completed.
Where you have subscribed to our SMS marketing program and applicable law permits it, this information may be used to send you reminders regarding your abandoned cart.
Unsubscribing
You may unsubscribe from SMS marketing communications at any time by:
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Replying STOP to an SMS message received from us; or
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Using another unsubscribe method provided in the message, where available.
After opting out, you may receive a final confirmation message confirming your unsubscribe request.
You will not receive further SMS marketing messages unless you subscribe again.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and service plan.
The frequency of messages may vary.
SMS Data Protection
Your mobile phone number and SMS consent information will not be sold or shared with third parties for their own independent marketing purposes.
We may share information with service providers that help us operate our SMS program, provided they use that information only to provide services on our behalf.
Where applicable, our SMS marketing activities are intended to comply with relevant laws and regulations, including the Telephone Consumer Protection Act (TCPA) in the United States.
13. Children's Privacy
Our products and website are not intended for children.
We do not knowingly collect personal information directly from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at contact@artervia.com.
14. Contact
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
DOTOU LIMITED
Brand: Artervia
Registered Address: 2301, 23/F BAYFIELD BLDG, 99 HENNESSY RD, WAN CHAI, HONG KONG
Email: contact@artervia.com
Website: https://artervia.com/