Shipping Policy

At Artervia, we are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Most orders are processed within 1–3 business days after payment has been successfully received.

During periods of high demand, promotions, product launches, or holidays, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times are:

  • United Kingdom: 5–10 business days

  • Europe: 7–14 business days

  • United States & Canada: 7–14 business days

  • Australia & New Zealand: 8–15 business days

  • Rest of the World: 7–20 business days

These delivery times are estimates only and may vary depending on the destination, customs clearance, weather conditions, local postal services, and the shipping carrier.

3. Shipping Costs

We are pleased to offer FREE shipping on all orders, with no minimum purchase required.

There are no shipping charges added at checkout unless otherwise clearly indicated before the order is completed.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where tracking is available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address is provided and the order has already been shipped, Artervia cannot guarantee successful delivery.

Additional shipping or reshipping charges may apply where the parcel cannot be delivered due to incorrect information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

contact@artervia.com

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has entered the fulfillment or shipping process.

6. Delayed Deliveries

While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Customs inspections

  • Severe weather

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Local postal disruptions

  • Force majeure events

  • Other unforeseen transportation or logistical issues

Artervia is not responsible for delays caused solely by shipping carriers, customs authorities, postal services, or circumstances outside our reasonable control.

However, our customer support team will make reasonable efforts to assist you with delivery-related issues.

7. Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible at:

contact@artervia.com

Please include:

  • Your order number

  • Your full name

  • A description of the issue

  • Photos of the package and product, where applicable

  • Any relevant tracking information

We will review the situation and, where necessary, work with the shipping carrier to investigate the issue and provide an appropriate solution.

8. Undeliverable or Refused Packages

If a package is returned to us because:

  • The delivery address provided was incorrect or incomplete

  • The recipient refused the package

  • The customer failed to collect the package

  • Delivery attempts were unsuccessful due to circumstances attributable to the recipient

additional shipping fees may apply before the order can be reshipped.

Where permitted by applicable law, refunds for refused or undeliverable shipments may exclude any non-refundable costs or fees charged to us by the carrier.

Any refund will remain subject to our Return & Refund Policy and applicable consumer protection laws.

9. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Where such charges apply and are not already collected during checkout, they may be the responsibility of the customer.

Customs policies vary between countries, and Artervia does not control charges imposed by local customs authorities.

Customers are responsible for checking any applicable import requirements in their country before placing an order.

10. Split Shipments

In some cases, an order may be shipped in multiple packages or from different fulfillment locations.

If this happens, you may receive separate shipping confirmation emails and tracking information for each shipment where applicable.

Receiving one part of your order before another does not necessarily mean that any items are missing.

11. Delivery Confirmation

An order may be considered delivered when the shipping carrier's tracking information confirms delivery to the address provided by the customer.

If tracking indicates that your package has been delivered but you cannot locate it, please:

  • Check around the delivery location

  • Ask other members of your household

  • Check with neighbours where appropriate

  • Contact the local carrier

If the package still cannot be located, please contact us at contact@artervia.com so we can assist with the next steps.

12. Contact

If you have any questions regarding our Shipping Policy, delivery times, or your order, please contact us:

Company: DOTOU LIMITED

Brand: Artervia

Email: contact@artervia.com

Website: https://artervia.com/